Classic Platform Slowness

Incident Report for Zenfolio

Resolved

The Zenfolio Classic platform continues to perform as expected. We are closing out this incident
Posted May 04, 2026 - 16:56 PDT

Monitoring

Our team has been able to fix the second issue which cropped up and Zenfolio Classic has been running at expected speed for the last 30 minutes. We are confident that we have fixed the issue, but continue to monitor the platform
Posted May 04, 2026 - 16:10 PDT

Investigating

The Zenfolio Classic Platform is once again showing slowness; we are continuing to investigate this issue.
Posted May 04, 2026 - 15:05 PDT

Monitoring

We have been able to find the problem and fix the underlying issue. We see speed of the Classic Platform back to normal. We will monitor the platform to make sure it continues to run as expected.
Posted May 04, 2026 - 14:53 PDT

Investigating

We have noticed slowness on the Classic Platform and we are investigating.
Posted May 04, 2026 - 14:10 PDT
This incident affected: Zenfolio Classic (Websites, Content Rendering, Order Processing, Login, Search, API).