Zenfolio
All Systems Operational
Zenfolio *New* ? Operational
Websites Operational
Content Rendering Operational
Order Processing Operational
Email Communication ? Operational
Login Operational
Search Operational
Zenfolio Classic ? Operational
Websites Operational
Content Rendering Operational
Order Processing Operational
Email Communication ? Operational
Login Operational
Search ? Operational
API Operational
Photobooker Operational
photobooker.com Operational
Bookings Operational
Search Operational
Content Rendering Operational
Email Communication ? Operational
Login Operational
Image Delivery Operational
BookMe Operational
zenfolio.com Operational
Support Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 2, 2021
Resolved - After closely monitoring for the last four hours, our teams are confident the issue has been resolved.
Thank you for your patience and understanding while we addressed these issues.
Dec 2, 16:55 PST
Monitoring - Our Engineers identified the issue with help from our service provider. Zenfolio sites are now loading as expected.

For the next 4 hours we will continue to monitor this issue and make further adjustments as needed.
Unless needed sooner, our next update will be at 1 AM UTC (5PM PST / 8PM EST)
Dec 2, 13:06 PST
Investigating - Zenfolio classic websites are currently experiencing delays loading. This may be causing delays or errors in uploading and downloading images, image generation, login issues, and overall site functionality. Our team is looking into this as the highest priority. We’ll provide updates once we have more information. You can reach our Support team by emailing us at support@zenfolio.com. Thank you for your patience.
Dec 2, 11:17 PST
Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - After closely monitoring the fix, no further issues have been identified and video content is loading normally once again.
Nov 25, 05:08 PST
Update - We are continuing to monitor for any further issues.
Nov 24, 21:35 PST
Monitoring - Zenfolio engineers worked with the vendor to implement a fix resolving video rendering issues. Teams continue to closely monitor performance. Please contact Customer Support if you are still experiencing issues with video rendering.
Nov 24, 21:33 PST
Identified - We identified the cause of the issue with our vendor and are working to put in a place a fix. Thank you for your continued patience.
Nov 24, 20:29 PST
Investigating - Our teams are looking into issues with both existing and newly uploaded videos rendering. The ability to download videos is also affected. Once we have more information, we'll provide an update here. Thank you for your patience while we work diligently to resolve the issue.
Nov 24, 19:12 PST
Nov 24, 2021
Nov 23, 2021

No incidents reported.

Nov 22, 2021

No incidents reported.

Nov 21, 2021

No incidents reported.

Nov 20, 2021

No incidents reported.

Nov 19, 2021

No incidents reported.

Nov 18, 2021

No incidents reported.