All Systems Operational
Visitor View Operational
Image Processing Operational
Video Processing Operational
Order Processing Operational
Zenfolio.com Operational
Search Operational
API Operational
Support Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 3, 2020

No incidents reported today.

Jul 2, 2020
Completed - The scheduled maintenance has been completed.
Jul 2, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:01 PDT
Scheduled - Our engineers are performing database maintenance on Tuesday, July 7, 2020 starting at 8:00pm PDT (3:00am UTC on Wednesday, July 8, 2020). Maintenance is expected to last three hours. There may be a short periods (1-2 min.) of impact where site pages experience loading delays or timeout notices. Thank you for your patience while we perform these critical updates.
Jul 2, 14:58 PDT
Jul 1, 2020

No incidents reported.

Jun 30, 2020
Completed - The scheduled maintenance has been completed.
Jun 30, 22:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 21:00 PDT
Scheduled - Our engineers are performing network maintenance. There may be intermittent periods of impact where site pages and images experience loading delays during this maintenance window. Thank you for your patience while they perform these critical updates.
Jun 30, 13:33 PDT
Jun 29, 2020

No incidents reported.

Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.

Jun 24, 2020

No incidents reported.

Jun 23, 2020

No incidents reported.

Jun 22, 2020
Resolved - Zenfolio suffered a widespread outage on Sunday, June 21 after one of our ISP providers was affected by a major outage. Our Engineering team quickly identified the root cause and took action to restore functionality. After thorough monitoring, all site functionality is running at peak performance and the issue can be considered resolved.
Jun 22, 11:21 PDT
Update - All site functionality in online and running normally. We will continue to monitor for the time being. Unless needed sooner, our next update will be by 6PM UTC (2PM ET / 11AM PT)

Search service was brought back online fully at 7AM UTC (3AM ET / 12AM PT).
Jun 22, 05:02 PDT
Update - Websites and order processing services continue to function normally,
and we continuing to monitor for any further issues.

Gallery and photo search is temporarily producing no results while we work on getting the search services back online.

Unless needed sooner, our next update will be at approximately 1PM UTC (9AM ET / 6AM PT).
Jun 21, 20:03 PDT
Update - Websites are loading as expected and order processing services are now back online.
We are continuing to monitor for any further issues.
Unless needed sooner, our next update will be at approximately 3AM UTC (11PM ET / 8PM PT).
Jun 21, 15:43 PDT
Update - We are continuing to monitor for any further issues.
Jun 21, 15:42 PDT
Update - Our engineers are still working on recovering from a major power outage, and getting all our services reconnected. Currently websites are loading as expected and we are working on getting our order processing services back to normal.
Unless needed sooner, our next update will be at approximately 11PM UTC (7PM ET / 4PM PT).
Jun 21, 14:21 PDT
Monitoring - Our engineers are bringing our servers back online.
Sites are now loading and we are carefully monitoring performance.
Unless needed sooner, our next update will be at approximately 9PM UTC (5PM ET / 2PM PT).
Jun 21, 11:35 PDT
Update - We are continuing to work on a fix for this issue.
Jun 21, 11:29 PDT
Identified - Our engineers have determined there has been an unexpected ISP outage cause by a major power outage.
Unless needed sooner, our next update will be at approximately 7PM UTC (3PM ET / 12PM PT).
Jun 21, 10:41 PDT
Investigating - Zenfolio sites are currently down, and our team is looking into this as the highest priority. We'll provide updates here once we have more information. You can reach our Support team by emailing us at support@zenfolio.com. Thank you.
Jun 21, 09:33 PDT
Jun 21, 2020
Jun 20, 2020

No incidents reported.

Jun 19, 2020

No incidents reported.