Zenfolio Status

All Systems Operational

Zenfolio Operational

Websites Operational

Upload Operational

Download Operational

Content Rendering Operational

Order Processing Operational

Email Communication Operational

Search Operational

Zenfolio Classic Operational

Websites Operational

Upload Operational

Download Operational

Content Rendering Operational

Order Processing Operational

Email Communication Operational

Search Operational

API Operational

Photobooker Operational

Photobooker Home Page Operational

Bookings Operational

Search Operational

Content Rendering Operational

Email Communication Operational

Image Delivery Operational

Archive Operational

BookMe Operational

Zenfolio Home Page Operational

Support Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 30, 2023

No incidents reported today.

Nov 29, 2023

No incidents reported.

Nov 28, 2023

No incidents reported.

Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

Timeout Errors

Resolved - This incident has been resolved.
Nov 22, 16:59 PST

Monitoring - Our engineering team has been able to fix the issue and will continue to monitor the platform.
Nov 22, 13:38 PST

Update - Our teams continue to look into the issue with urgency. Only Zenfolio Classic accounts are affected.
Nov 22, 13:29 PST

Investigating - We began receiving reports of timeout errors across Zenfolio and Zenfolio Classic sites around 12:30pm PT. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience.
Nov 22, 13:13 PST

Nov 21, 2023

No incidents reported.

Nov 20, 2023

Zenfolio Classic Archive Maintenance

Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 20:00 PST

Scheduled - Our engineers will be performing Archive maintenance with Zenfolio Classic on Monday, November 20, 2023, starting at 20:00 PDT (04:00 UTC on November 21, 2023). Maintenance is expected to last 2 hours.

During this window, the Archive user interface will not display any galleries and any ongoing archive/restore processes will be paused.

We thank you for your patience, in advance, while we perform this important update.
Nov 20, 11:26 PST

Nov 19, 2023

No incidents reported.

Nov 18, 2023

No incidents reported.

Nov 17, 2023

Incorrect Storage Space reported, Zenfolio ProSuite users unable to upload

Resolved - Zenfolio systems have been stable and operating normally since a fix was implemented. This incident is now Resolved. Thank you for your patience while the Zenfolio Team worked to resolve the issues.
Nov 17, 21:01 PST

Monitoring - Zenfolio engineers have mitigated the current issue and are closely monitoring systems for continued unusual behavior. Thank you for your continued patience.
Nov 17, 18:12 PST

Identified - Zenfolio engineers have identified the systems related to the anomalous behavior and are working to mitigate the issue. Thank you for your patience during this process.
Nov 17, 17:57 PST

Update - We are currently investigating an issue where Zenfolio photographers are being incorrectly told that they do not have Storage space to create or upload to galleries.
All services are affected as we investigate
Nov 17, 17:46 PST

Update - We are continuing to investigate this issue.
Nov 17, 17:27 PST

Update - We are continuing to investigate this issue.
Nov 17, 17:25 PST

Investigating - We are currently investigating an issue where ProSuite photographers are being told they do not have Storage space to create or upload to galleries.
Nov 17, 17:24 PST

Nov 16, 2023

No incidents reported.