Resolved -
After closely monitoring the fix, no further issues have been identified and video content is loading normally once again.
Nov 25, 05:08 PST
Update -
We are continuing to monitor for any further issues.
Nov 24, 21:35 PST
Monitoring -
Zenfolio engineers worked with the vendor to implement a fix resolving video rendering issues. Teams continue to closely monitor performance. Please contact Customer Support if you are still experiencing issues with video rendering.
Nov 24, 21:33 PST
Identified -
We identified the cause of the issue with our vendor and are working to put in a place a fix. Thank you for your continued patience.
Nov 24, 20:29 PST
Investigating -
Our teams are looking into issues with both existing and newly uploaded videos rendering. The ability to download videos is also affected. Once we have more information, we'll provide an update here. Thank you for your patience while we work diligently to resolve the issue.
Nov 24, 19:12 PST