Zenfolio Status

Zenfolio

All Systems Operational

Zenfolio *New* Operational

Websites Operational

Content Rendering Operational

Order Processing Operational

Email Communication Operational

Search Operational

Zenfolio Classic Operational

Websites Operational

Content Rendering Operational

Order Processing Operational

Email Communication Operational

Search Operational

API Operational

Photobooker Operational

photobooker.com Operational

Bookings Operational

Search Operational

Content Rendering Operational

Email Communication Operational

Image Delivery Operational

BookMe Operational

zenfolio.com Operational

Support Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 27, 2022

No incidents reported today.

Sep 26, 2022

Zenfolio Classic Database Maintenance

Completed - The scheduled maintenance has been completed.
Sep 26, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 20:00 PDT

Scheduled - Our engineers are performing database maintenance on Monday, September 26, 2022 starting at 20:00 PDT (03:00 UTC on September 27, 2022). Maintenance is expected to last 3 hours. During this window there will be intermittent slowness and connection timeout errors for short periods of 1-2 minutes.
Thank you for your patience while we perform these critical updates.
Sep 26, 10:48 PDT

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

Images not uploading

Resolved - Our team was able to identify the cause of uploading issues across Portfolio, PortfolioPlus, and ProSuite accounts, a fix has been put into place, and the issue has been resolved. Uploading to websites is now working as expected.
Sep 20, 12:40 PDT

Identified - Our team has identified the cause of uploading issues across Portfolio, PortfolioPlus, and ProSuite accounts. Our engineers are now performing maintenance across our servers to improve the uploading issues. Once again, we appreciate your patience as we work to resolve uploading failures and we will post updates here once more information is available.
Sep 20, 08:45 PDT

Investigating - We are currently investigating an issue that is causing images to not upload in Portfolio, PortfolioPlus, and ProSuite accounts. Our engineers are working to investigate this as the highest priority. We will post here for updates as we know more. Thank you for your patience while we work to investigate and resolve this issue.
Sep 20, 05:31 PDT

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

Upload Errors

Resolved - After closely monitoring, upload processes have returned to normal and errors are no longer being seen. Thank you for your patience while we worked to resolve this.
Sep 15, 10:43 PDT

Monitoring - We have implemented a fix to the upload issues and are closely monitoring the results.
Sep 15, 09:01 PDT

Identified - Our team identified an issue that is resulting in error messages on gallery creation and upload tasks. They are working to resolve it as a top priority. Thank you for your continued patience.
Sep 15, 08:15 PDT

Investigating - We are aware of errors uploading with the Zenfolio Classic platform. Our teams are looking into it with the highest priority, and we’ll provide updates here once we have more information. Thank you for your patience.
Sep 15, 07:32 PDT

Zenfolio Classic Database Maintenance

Completed - The scheduled maintenance has been completed.
Sep 15, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 20:00 PDT

Scheduled - Our engineers are performing planned database maintenance on September 14, 2022 starting at 20:00 PDT (03:00 UTC on September 15, 2022). Maintenance is expected to last 6 hours. During this maintenance window, sites will be unavailable.

Any downtime requirements are taken very seriously, and we thank you for your patience while we perform these critical updates.
Sep 7, 07:28 PDT

Sep 14, 2022

Sep 13, 2022

No incidents reported.