Zenfolio Status

Image loading delays with older galleries

Update - Our team continues to make improvements related to the display of older images. We have made some changes to how the lookup of the images occurs, but we continue diligently to make it even better. If you specifically experience issues related to your older images displaying, our team would like to know. Please reach out to them here: https://www.zenfolio.com/us/z/help/support-center#contact
Apr 6, 11:58 PDT

Investigating - We are aware of loading delays with images in older galleries. Our Engineers made changes to core infrastructure delivery methods for long-term improvements to storage and delivery of these images; however, it is resulting in older images having to regenerate the display version available on your site. Our teams are looking into opportunities to improve and lessen these delays. As more information is available, we will provide updates here. Thank you for your continued patience while we work to improve our platform.
Apr 1, 08:50 PDT

Visitor View Degraded Performance

Image Processing Degraded Performance

Video Processing Operational

Order Processing Operational

Zenfolio.com Operational

Search Operational

API Operational

Support Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 7, 2020

No incidents reported today.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

Scheduled infrastructure maintenance

Completed - The scheduled maintenance has been completed.
Apr 3, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 19:00 PDT

Scheduled - Our engineers have a scheduled maintenance planned, which may result in intermittent downtime. We thank you for your patience while they perform these critical updates.
Apr 3, 05:26 PDT

Apr 2, 2020

No incidents reported.

Apr 1, 2020

Download issues via some browser/devices

Resolved - Our engineers have resolved this issue. Thank you for your patience.
Apr 1, 15:30 PDT

Investigating - Our Engineers are looking into issues with download requests of images on mobile and some desktop browsers. The image will often fail to download and will display a blank 'Error 503' page or similar messaging. We are looking into this as a high priority, and your patience is greatly appreciated while we work to resolve.
Apr 1, 08:55 PDT

Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

Planned maintenance by service provider

Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 00:01 PDT

Scheduled - One of our service providers will be conducting maintenance which may impact Zenfolio users' sites. During this period of time, sites may be periodically slow to respond. We thank you for your patience while our service provider conducts this critical maintenance.
Mar 25, 15:06 PDT

Mar 25, 2020

Network maintenance

Completed - The scheduled maintenance has been completed.
Mar 25, 21:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 19:00 PDT

Scheduled - Our engineers will be performing network maintenance which may result in short, intermittent, slowdowns or interruptions. We thank you for your patience while we complete this important maintenance.
Mar 25, 15:04 PDT

Mar 24, 2020

No incidents reported.

Subscribe to Incident