Following a brief monitoring period, we can confirm that the issues impacting our ZenAI-powered features have been fully resolved, and all services are stable and operating as expected.
Thank you again for your patience and understanding.
Posted May 27, 2026 - 13:42 PDT
Monitoring
We appreciate your patience while our engineering teams worked to resolve the responsiveness of Zia, our AI-powered assistant. A fix has now been deployed and we are actively monitoring service quality.
Please be aware that during this monitoring period, other AI-powered services, including face finder and photo tagging, may temporarily experience reduce performance while the system stabilizes.
We appreciate your continued patience and sincerely apologize for any inconvenience.
Posted May 27, 2026 - 12:26 PDT
Investigating
We are currently experiencing an issue on the NextZen platform, impacting our In-Product AI assistant, Zia. During this time, Zia may provide slow responses or be unable to provide answers to any questions you may ask in the conversation widget.
Our engineering team is actively investigating and working to restore full functionality. In meantime, you may find answers to your questions and contact our Support Team by visiting our Support Center https://success.zenfolio.com/hc/en-us
We apologize for the inconvenience and will provide updates once they are available.