Zenfolio Status

All Systems Operational

Zenfolio Operational

Websites Operational

Upload Operational

Download Operational

Content Rendering Operational

Order Processing Operational

Email Communication Operational

Search Operational

Zenfolio Classic Operational

Websites Operational

Upload Operational

Download Operational

Content Rendering Operational

Order Processing Operational

Email Communication Operational

Search Operational

API Operational

Photobooker Operational

Photobooker Home Page Operational

Bookings Operational

Search Operational

Content Rendering Operational

Email Communication Operational

Image Delivery Operational

Archive Operational

BookMe Operational

Zenfolio Home Page Operational

Support Center Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 16, 2025

No incidents reported today.

Jul 15, 2025

Issues Applying Watermarks on Zenfolio Classic

Resolved - The fix worked and this incident is Resolved.
Jul 15, 17:08 PDT

Monitoring - We have implemented a fix for the rendering issues on newly uploaded galleries with watermarks and are monitoring the results.
Jul 15, 15:46 PDT

Update - We are continuing to investigate this issue.
Jul 15, 14:15 PDT

Investigating - We are currently experiencing an issue with our Zenfolio Classic platform where watermarks may not be applied correctly to images in newly uploaded galleries. This may appear as images not loading, or spinning icons symbols after an attempt to apply the watermark.

Our engineering team is investigating and currently working towards finding the root cause to implement a solution.

In the meantime, you may follow these workaround steps:

1. Download the watermark from your account and re-upload it, optionally adding "2025" to the watermark title or similar indicator for clarity
2. Select the newly uploaded watermark to apply to recently uploaded galleries

We apologize for the inconvenience and appreciate your patience while we resolve this issue. As soon as we have more information to share, we'll provide another update here.
Jul 15, 14:03 PDT

Jul 14, 2025

Classic Maintenance

Completed - The scheduled maintenance has been completed.
Jul 14, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 12:00 PDT

Scheduled - We will be doing maintenance on Classic. Image processing and services may experience degradation.
Jul 11, 12:50 PDT

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

Unexpected account status message when logging in.

Resolved - Earlier today, some of our Next Zen users may have seen an unexpected account status message when logging in. Our engineering team was made aware of this right away and acted quickly to investigate.

We want to reassure you that no changes were made to your account, and the issue has now been fully resolved.

We appreciate your patience and understanding, and as always, thank you for being part of our community!
Jul 11, 06:46 PDT

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

Zenfolio Classic Error 500 Messages + Disruptions to NextZen Uploads

Resolved - On July 8th at approximately 10:30pm EDT, some users experienced “Error 500” messages when attempting to access their Zenfolio Classic accounts due to an unexpected issue that occurred during a maintenance period. Additionally, some users may have experienced upload errors on NextZen accounts.

Our engineers were able to identify the source of both issues impacting Zenfolio Classic and NextZen, and we can confirm that access has been restored and systems remain operational.

If you continue to experience any errors while navigating your site or accessing your account, please contact our Support Team at support@zenfolio.com

We sincerely apologize for the inconvenience and appreciate your patience while we resolved the issue.
Jul 8, 19:30 PDT

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

Platform Maintenance

Completed - The scheduled maintenance has been completed.
Jul 3, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 21:00 PDT

Scheduled - We will be updating the Classic Platform during this maintenance window. Page loading and Display image generation may take longer during this time.
Jun 27, 14:14 PDT

Jul 2, 2025