Monitoring - Our engineers have restored limited access to the account level watermarking tool as part of the ongoing work on the Archive services. Actions such as creating, duplicating, or changing the default watermark can continue. However, please note that any actions involving changing an existing watermark, deleting, or updating watermarks affecting Galleries with a last modified date older than 14 months will continue to be limited. This measure is necessary due to the ongoing work on the Archive Tool to ensure normal image loading. During this continued work, you can still update watermarks at the individual Gallery level for Galleries last modified within the last 14 months.
Mar 14, 2024 - 15:10 PDT
Identified - Our engineers have temporarily limited watermark updates to Galleries last modified within the last 14 months. Ongoing work on the Archive Tool necessitates this measure to ensure normal image loading. Please be aware that, during this period, watermark updates remain unavailable for Galleries last modified more than 14 months ago and at the account level.
Mar 04, 2024 - 15:31 PST
Completed -
The scheduled maintenance has been completed.
Mar 17, 21:36 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 20:00 PDT
Scheduled -
Our engineers will be performing platform maintenance on Sunday, Mar. 17, 2024 at 8pm PT (03:00 UTC, Monday, Mar. 18). Maintenance is expected to last 6 hours.
Our teams are using this time to upgrade and migrate the infrastructure powering the Classic platform to a next generation cloud service. During this time there may be periods with intermittent connectivity affecting all areas of Classic.
We are working diligently to minimize impact, but we thank you for your patience while we perform these critical updates.
Mar 14, 08:23 PDT
Completed -
The scheduled maintenance has been completed.
Mar 15, 13:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 12:00 PDT
Scheduled -
As part of Zenfolio's efforts to improve performance, engineers will be upgrading the systems powering the Archive service. These upgrades require a short downtime of the Archive Service. During this maintenance window, the Archive Service will not be available. Thank you for your patience while engineers perform these system upgradesIf you have any questions, please reach out to our Customer Experience team.
Mar 15, 11:45 PDT
Completed -
The scheduled maintenance has been completed.
Mar 15, 02:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 20:00 PDT
Scheduled -
Our engineers will be performing platform maintenance on Thursday, Mar. 14, 2024 at 8pm PT (03:00 UTC, Friday, Mar. 15). Maintenance is expected to last 6 hours.
Our teams are using this time to upgrade and migrate the infrastructure powering the Classic platform to a next generation cloud service. During this time there may be periods with intermittent connectivity affecting all areas of Classic.
We are working diligently to minimize impact, but we thank you for your patience while we perform these critical updates.
Mar 14, 08:21 PDT
Mar 14, 2024
Unresolved incident: Watermark Capabilities Restricted for Galleries Over 14 Months Last Modified.
Resolved -
After monitoring the platform we see the platform continues to be stable. We are considering this issue resolved and we thank you for your patience and understanding while we handled this matter.
Mar 12, 08:25 PDT
Monitoring -
Our engineers have fixed the issue that was causing page time outs and site slowness. We are now monitoring the fix to ensure Classic pages remain stable.
Mar 12, 07:03 PDT
Identified -
Our engineers became aware of an issue causing page time outs on our classic platform and we are in the process of implementing a fix. You may continue to see site slowness or page timeouts as we work to push out a fix.
Mar 12, 06:34 PDT
Completed -
The scheduled maintenance has been completed.
Mar 11, 21:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 20:00 PDT
Scheduled -
Zenfolio Engineers are performing maintenance activities on the Archive system. Thank you for your patience and understanding.
Mar 11, 14:36 PDT
Completed -
The scheduled maintenance has been completed.
Mar 4, 16:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 16:01 PST
Scheduled -
Our engineers will be performing maintenance with the watermarks feature on our Classic platform starting Friday, Mar. 1, 2024 at 4pm PT (00:00 UTC, March 2). Maintenance is expected to last 72 hours.
During this time the ability to access and change watermarks will be disabled. However, if you've set a default watermark in your account, any newly uploaded images will have this default watermark applied to the images when uploading.
Thank you for your patience while we perform these updates.
Mar 1, 11:50 PST