Update - To resolve the residual upload issues some users are experiencing, our engineers continue to make additional enhancements in order to make uploads faster and more efficient. We will continue to monitor the impact of the improvements, and we will continue to be proactive in our approach.
Nov 20, 12:45 PST
Monitoring - Our engineers have taken a multi-directional approach to alleviating the recent upload issues via increasing server capacity as well as carefully balancing the load across our servers. Most users are uploading without issue, but we continue to watch performance closely, especially as demand increases Monday and Tuesday of this week. Thank you for your continued patience.
Nov 19, 13:51 PST
Investigating - While the fixes implemented by the engineers resolved many upload issues, there are still some users experiencing slow uploads and connection errors. We are working to identify the root cause of these remaining issues. Thank you for your continued patience.
Nov 13, 11:24 PST
Update - We have completed the brief scheduled maintenance, and are monitoring all systems. Thank you for your continued patience.
Nov 6, 20:29 PST
Update - We will be performing maintenance on Tuesday, Nov. 6 at 8pm PST to address the recent delays in image generation. At this time, some users may experience some images not loading in galleries, but they will will appear once the maintenance is complete. Thanks for your patience while we address the ongoing issue.
Nov 6, 19:45 PST
Update - Our teams have been working diligently to resolve any delays with uploads, downloads, and image generation. While temporary fixes were put in place, they did not fully resolve the delays. As our Engineers performed a deep dive into the issues, a root cause was identified, and they’ve been working to put in a permanent fix. Our sincerest apologies for the inconvenience as we work through to a full resolution.
Nov 5, 10:05 PST
Update - Our engineers made improvements to return upload speeds to normal on Friday, Oct. 26. However, some users are still reporting delays or stuck uploads. We are continuing to look into these and put in a place a permanent solution. Our apologies for any inconvenience.
Oct 30, 07:08 PDT
Monitoring - Our engineers have made the necessary improvements to return the upload speeds to normal. We will continue to monitor these to ensure that there are no residual issues
Oct 26, 19:25 PDT
Update - The downloads are now working correctly, apologies for the inconvenience. We are still addressing the slow upload issue and thank you for your continued patience This issue is still our top priority.
Oct 26, 15:47 PDT
Update - We are continuing to investigate this issue, and it is our top priority. Thank you for your continued patience.
Oct 26, 13:57 PDT
Investigating - We are looking into reports of users experiencing longer than normal upload times, and some users unable to complete downloads. Thank you for your patience.
Oct 26, 09:18 PDT
Visitor View   Operational
Image Processing   Degraded Performance
Video Processing   Operational
Order Processing   Operational
Zenfolio.com   Operational
Search   Operational
API   Operational
Support Center   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2018
Resolved - Our engineers have completed their work and we are no longer seeing Error 500 messages on customer sites.
Nov 20, 05:08 PST
Identified - Our engineers have identified the issue and are taking steps to resolve it.
Nov 20, 04:49 PST
Investigating - Our engineers are looking into some customer reports of receiving Error 500 messages on their sites.
Nov 20, 04:28 PST
Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018

No incidents reported.

Nov 14, 2018

No incidents reported.

Nov 12, 2018
Resolved - Zenfolio.com is back up and loading normally. Thank you for your patience.
Nov 12, 05:29 PST
Investigating - Our homepage of zenfolio.com is currently not loading. We are looking into this with our service provider. Our apologies for the inconvenience. However, no Zenfolio customer site are affected. If you’re unable to login to your Zenfolio account, please use this link: https://secure.zenfolio.com/zf/login.aspx
Nov 12, 05:14 PST
Nov 11, 2018
Resolved - This incident has been resolved.
Nov 11, 14:03 PST
Monitoring - Our Engineers have put in place a fix, and we are monitoring the results. Thanks for your continued patience.
Nov 11, 11:02 PST
Investigating - Our engineers are looking into continued reports of intermittent site errors, namely error 500 messages. We will keep this page updated as we have more information.
Nov 11, 09:46 PST
Resolved - This incident has been resolved.
Nov 11, 06:26 PST
Identified - Our Engineers have identified the issue and are putting in place a fix to resolve it. Thank you for your patience.
Nov 11, 05:16 PST
Investigating - Our engineers are looking into reports of intermittent site errors. We will keep this page updated as we have more information.
Nov 11, 04:33 PST
Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018

No incidents reported.

Nov 7, 2018

No incidents reported.