Service Under Maintenance

Zenfolio ? Operational
Websites Operational
Upload Operational
Download Operational
Content Rendering Operational
Order Processing Operational
Email Communication ? Operational
Login Operational
Search Operational
ZenfolioAI ? Operational
Zenfolio Classic ? Operational
Websites Operational
Upload Operational
Download Operational
Content Rendering Operational
Order Processing Operational
Email Communication ? Operational
Login Operational
Search ? Operational
API Operational
Photobooker Operational
Photobooker Home Page Operational
Bookings Operational
Search Operational
Content Rendering Operational
Email Communication ? Operational
Login Operational
Image Delivery Operational
Archive Operational
BookMe Operational
Zenfolio Home Page Operational
Support Center Under Maintenance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Oct 18, 2025

No incidents reported today.

Oct 17, 2025
Unexpected Auto-Reply Emails After Communications System Update.
Resolved - After closely monitoring, the issue with previously re-opened tickets has been resolved. Thank you for your patience, and apologies for any confusion our auto-responses may have created.
Oct 17, 12:31 PDT
Monitoring - Earlier this week, we completed planned maintenance on our corporate communications systems. While this maintenance was completed, we are aware that some previously resolved support inquiries were re-opened, which triggered our auto-responder to send emails to some customers who've interacted with our support team in the past.

If you did not recently contact Support, you can safely disregard any messages you received. There is no impact on current requests.

We apologize for any confusion and appreciate your understanding.
Oct 16, 07:16 PDT
Oct 16, 2025
Oct 15, 2025

No incidents reported.

Oct 14, 2025
Corporate Communications
Completed - The scheduled maintenance has been completed.
Oct 14, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 21:00 PDT
Scheduled - Our engineers will be performing maintenance on our corporate communications systems beginning at 9PM PDT on Sunday, October 12, 2025.

During this time, temporary delays in receiving support responses from our Customer Experience team may be experienced. Website performance is however not expected to be affected. We recommend reaching out through our provided contact forms or the in-account messaging option during this period. We will provide an update when this maintenance has been completed.
Oct 9, 07:04 PDT
Oct 13, 2025

No incidents reported.

Oct 12, 2025
Oct 11, 2025

No incidents reported.

Oct 10, 2025

No incidents reported.

Oct 9, 2025

No incidents reported.

Oct 8, 2025

No incidents reported.

Oct 7, 2025

No incidents reported.

Oct 6, 2025
Degraded Performance
Resolved - Site performance has remained stable at expected levels. This issue is now resolved. Thank you for your patience and understanding.
Oct 6, 04:03 PDT
Monitoring - Our team have identified the issue, and we are continuing to monitor the changes made.

Thank you for your patience.
Oct 5, 14:22 PDT
Investigating - We are currently investigating reports of degraded performance and errors on Zenfolio Classic. We will provide an update when more information is available.
Oct 5, 11:29 PDT
Oct 5, 2025
Oct 4, 2025

No incidents reported.

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